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iTechnica Warranty Policy

Policies for Replacement and Warranty Claims

iTechnica.pk is committed to providing a wide range of IT equipment and gadgets to its customers under one roof—offering a one-window solution for everyone, regardless of their knowledge about product authenticity. Our quality control team ensures that every product is carefully inspected before being sold. Please note that iTechnica.pk is not the manufacturer of any products; we are a reseller. Therefore, warranties are not our direct responsibility. However, we aim to build long-term relationships with our customers and value your hard-earned money. That's why we have established the following replacement and warranty policies. Please read all the conditions carefully.

Different products come with different warranty types:

  1. Checking Warranty
  2. Fortnight Warranty
  3. International Warranty
  4. Local Warranty

Original Invoice

For any warranty claim, the original invoice is required. If the invoice is lost, we are not responsible for issuing a duplicate. It is the customer’s responsibility to retain the invoice for the duration of the warranty period. The manufacturer, supplier, or distributor reserves the right to accept or reject claims without a valid invoice.

Warranty Card

If the product includes a warranty card, the customer must ensure they receive it at the time of purchase along with the invoice. Without it, our customer support center cannot assist with warranty claims.

Check at Counter

Customers are strongly advised to check their products before leaving the counter. Warranty coverage begins once the receipt is generated. Any issues identified after this point will be handled under the standard warranty claim process.

Manufacturer / Supplier / Distributor Rights

The manufacturer, supplier, or distributor reserves the right to reject any warranty claim if the product or its components are found to be broken, burned, or rusted due to weather or other external conditions.

1. Checking Warranty

Products under this category are not eligible for warranty claims once they leave the store. Although our quality control department checks each product before it's offered for sale, it is the customer’s responsibility to verify that the product is defect-free and fully functional at the time of purchase.

2. Fortnight (2-weeks) Warranty

Products in this category are covered for 14 calendar days, including public and weekly holidays. Warranty claims are subject to resolution only. These products are typically pre-owned. A replacement or full refund is available only within the first 2 days of purchase if a valid issue is reported, via WhatsApp, Email, Phone or by self-visit to the store.

3. International Warranty

iTechnica.pk does not handle warranty claims for products with international warranties. However, we offer a 7-day replacement policy if a valid claim arises within the first 7 days of purchase, provided the original invoice is available.

3.1 - 7-Day Replacement under International Warranty

  1. The customer must clearly justify the issue.
  2. The product must be in scratch-free condition, as it has only been used for 7 days. Any damage will void the replacement policy.
  3. If the claim is valid, the same product will be replaced. If the product is unavailable, the customer must either wait for new stock or accept a refund (with applicable deductions based on market value).
  4. Change of mind is not a valid reason for a return or replacement.

4. Local Warranty

Products in this category usually come with a warranty card. Customers must visit the authorized warranty center themselves. iTechnica.pk does not deliver or manage warranty claims on behalf of the customer, as these warranties are honored directly by the manufacturer or distributor.

This Privacy Policy was last updated on May 1, 2025.